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Center PUD Courier

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FedEx Office  - Commerce, CA
Wednesday, July 28, 2010



Under general supervision, provides customer service activities related to picking up and delivery orders to and from FedEx Office centers and customer’s place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher. The dispatcher will have the ability to add or remove stops from the route as needed. The PUD Courier may also be asked to perform other duties within a FedEx Office center, if there is a period of time where they are not assigned any pick-up/delivery activity.

Monday - Friday 5:00am -1:00pm

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

* Responsible for driving the company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers
* Pick-up duties encompass driving to the customer’s place of business (or a FedEx Office store), receiving completed masters for photocopying orders and picking up supplies and inventory items from vendor’s place of business
* Delivery duties include delivering finished photocopy orders to customers (or a FedEx Office center) and distributing marketing materials as requested

* Receive daily route information from a centralized dispatcher via a company provided Nextel phone
* Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines
* Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures
* Responsible for maintaining pick-up/delivery logs and vehicle maintenance logs to document duties performed
* Adhere to FedEx Office company and vehicle safety policies and guidelines
* Follow accident procedures and observe traffic laws
* Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions/interactions
* Responsible for performing additional duties within the center during non-delivery times

Qualifications:

* High school diploma or equivalent required
* Must be at least 19 years old and has a minimum of two years of driving experience
* Valid and current drivers license
* Valid and current proof of insurance (even if they are only driving the company vehicle)
* Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually
* Must be able to lift up to 55 pounds on a regular basis
* For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of all pre-employment examinations and background checks

MINIMUM ATTRITBUTES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF POSITION:

* Eyesight sufficient to read, write and operate equipment essential to this position
* Hearing sufficient to communicate with customer, vendors, and team members in the FedEx Office environment
* Ability to utilize simple mobile phone devices (on the job training will be provided) to effectively communicate with the centralized dispatcher
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and team members
* Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, and/or speaking with others
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to function under substantial time pressure, and to perform under the demands set by the company for sales performance and profit objectives
* Ability to work under general supervision
* Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner

SCOPE OF SUPERVISION/AUTHORITY:

This is a customer service position and duties are performed under general supervision. Accuracy of work is checked on a regular basis.

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Commerce, CA

Commerce, California

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