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Center Customer Srvc Coord-CC

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FedEx Office  - Portland, OR
Wednesday, July 28, 2010



This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.

Responsibilities:

This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive
• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers
• Sets priorities of customer projects
• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
• Sets up and produces single or multiple copies of printed, typewritten, or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities
• Provides key operator services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacture's operating guidelines
• Produces single or multi-color documents requiring the merge of covers, text, indices, and related items
• Operates binding and other auxiliary equipment
• Performs all phases of equipment and supplies, to include cleaning and repairing.
• Produces work in accordance to pre-established priorities of customer projects
• Handles customer issues and gives refunds
• May provide leadership on assigned shifts
• May assist team members in goal setting and skill development
• Assists in the training of center team members
• Performs multiple tasks at the same time, using automatic equipment capabilities
• Troubleshoots routine equipment problems
• May pick-up and deliver customer orders
• Collates, sorts and organizes customer orders
• May operate photocopy, binding and other auxiliary equipment
• Operates the Point of Sale terminal (POS), handles money and makes change.
• Performs daily close-out procedures on POS.
• Prepares bank deposit slips
• Performs administrative duties, including bidding, ordering supplies and inventory control
• Follows instructions of supervisors and assists other team members in performing center functions
• Perform all other duties as needed or requested
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.
• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.
• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.

Qualifications:

• High school diploma or equivalent, plus six months to one year of related experience required
• Excellent verbal and written communication skills
• Physical stamina sufficient to stand during entire shift, excluding rest breaks
• Physical stamina sufficient to move and lift 55 pound boxes
• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure
• Ability to work with minimal supervision
• Ability to lead and direct team members
• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner

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Portland, OR

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