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Center Specialist
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FedEx Office
-
Turlock
,
CA
Wednesday, July 28, 2010
This team member is required to perform many functions within the center, including all functions performed by Production Coordinator and Customer Service Coordinator team members. Additionally, will produce complex orders and operate equipment that requires more advanced knowledge and expertise. This team member will assist the Assistant Manager, in managing, monitoring, and facilitating all production processes. This team member may manage the tracking process, coordinate production, coordinate pick-ups and deliveries, perform final quality-checks and ensure communication among shifts. In addition, this position communicates with other team members and/or customers as needed during production and oversees job sharing with outside vendors or other FedEx Office locations.
Responsibilities:
This is a representative list of the general duties the Center Specialist may be asked to perform and is not intended to be all-inclusive >
* Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
* Applies a thorough knowledge of theory and technique to achieve the highest possible quality
* Sets up complex orders and performs multiple tasks at the same time, using automatic equipment capabilities
* Takes preemptive action to prevent errors and waste
* Troubleshoots equipment and customer problems using extensive knowledge of solutions and resources
* May direct work of production team members
* Maintains equipment and supplies, to include cleaning and repairing
* May provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
* Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers
* Assists in the training of center team membersMay pick up and deliver customer ordersCollates, sorts and organizes customer orders
* Produces work in accordance to pre-established priorities of customer projects
* Operates the Point of Sale terminal (POS), handles money and makes change
* Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
Perform all other duties as needed or requestedSecondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.
• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.
• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• May direct work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.
Qualifications:
• High school diploma or equivalent, plus one to three years of specialized experience required
• Excellent verbal and written communication skills
• Physical stamina sufficient to stand during entire shift, excluding rest breaks
• Physical stamina sufficient to move and lift 55 pound boxes
• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure
• Ability to work with minimal supervision
• Ability to lead and direct team members
• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
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Turlock, CA
Turlock, California
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